Shipping & Returns – Eggie Baby
Stylish Teething Sensory Jewelry & Accessories
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Shipping & Returns

When will my order arrive?

Most of our products are handcrafted and it will take 1-3 business days before we will ship out your order but we will try our best to ship it out as soon as possible. If you have an urgent request simply include it during check out in the note section or email us at info@eggiebaby.ca . You will get an email update once we shipped your order. Most Canadian orders will arrive 2-8 business days from date of shipping. Most US orders will arrive 3-8 business days and most International order will arrive 6-21 business days from date of shipping.  

Do you offer local pick up?

Yes we do! If you live in the Greater Vancouver, BC area, free pick up is available at a central location in Richmond (Near Richmond Olympic Oval). We will contact you via email after your order has been placed to set up a date & time for pick up. 

For Canadian orders:

We offer a $5 flat rate regular non-tracked shipping for orders under $75. For orders  $75 & up, standard shipping with tracking will be free. Tracking can be provided for extra fees, please select the option during check-out. 

Once the package is shipped, we don't take any responsibility for any lost or delayed shipments.

For US orders:

We offer a $6 flat rate shipping with tracking for orders under $75. For orders $75 & up, the shipping with tracking will be free. All US orders will be shipped via USPS. Any order shipped to outside of Canada may be subject to taxes & duties on arrival and our shipping fee does not cover this cost.

Once the package is shipped, we don't take any responsibility for any lost or delayed shipments.

For International orders (21 countries):

We only ship to Australia, Belgium, Croatia, Estonia, Finland, France, Germany, Hong Kong, Hungary, Japan, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan & United Kingdom.

We offer a $12 flat rate tracked shipping for orders under $50. For orders $50-$100, the shipping is reduced to $5. For order over $100, shipping is free with tracking! Any order shipped to outside of Canada may be subject to taxes & duties on arrival and our shipping fee does not cover this cost.

Please note, international orders usually will arrive 2 to 3 weeks after ship date but might be longer depending how fast your country's custom clearance is. Shipping can go up to 6-8 weeks for some countries.

Once the package is shipped, we don't take any responsibility for any lost or delayed shipments.

What is the refund & exchange policy?

Refund or exchange is accepted. Simply return the item to our Richmond mailing address and email us at info@eggiebaby.ca to let us know :)

However, for reasons of hygiene, refund or exchange is not available if the item has been used. However, we want all our customers to be 100% satisfy with our products so please contact us if you have any problems with our products.

 

 

 

 

 

 

 

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